0Account & Setup

0.15 Logs & Diagnostics

Review recent activity, background jobs, AI usage, and audit history from one troubleshooting page.

Quick Guide

Status: The current user product does not expose one general "Logs" page.

Use instead: Job Center, Credit Usage, deployment banners, and page-level errors.

Where to troubleshoot now

  • Use Job Center for project analysis and translation jobs.
  • Use Credit Usage for credit and AI usage history.
  • Use page banners and dialogs for the current action that failed.

What to capture before asking for help

  • The exact page name.
  • The exact banner or dialog text.
  • The project name and time of the problem.

FAQ

Common questions for this workflow, based on the current SurtitleLive system.

What is the difference between Logs and the Project Job Center?+

The Job Center focuses on one project's translation history and retry or review records, while Logs & Diagnostics is a broader troubleshooting page for activity, processing jobs, AI usage, and history across the account.

Can I use the Logs page to investigate AI or processing issues?+

Yes. The page includes dedicated tabs for processing jobs, AI usage, and activity or history details so you can narrow down what happened.