0.12 Managing Membership, Billing & Credits
Review plans, billing, credits, invoices, and subscription actions from one place.
Quick Guide
Where: Membership & Billing
Main actions: upgrade, billing portal, credit purchase, refund request
Who manages billing: owner accounts
What this page contains
- Your current plan and limits.
Buy Purchased Creditsin the credits card.Open Billing Portalfor Stripe billing tasks.Billing ActivityandRequest a refund or view history.
Screenshot Placeholder
Membership page with plan cards, credits cards, and right-side action cards
Image neededUpgrade paths on the page
- Free accounts can see upgrade actions such as Upgrade to Lite or Upgrade to Pro.
- Checkout actions can use Proceed to Checkout.
- Plan limits and buttons can change with your current tier.
Billing tasks
- Use
Open Billing Portalin the right-side billing actions for card changes, invoices, and subscription changes. - Use
Request a refund or view historywhen you need the refund flow. - Use
Buy Purchased Creditsif weekly credits are not enough.
Credit reminders
- Lite includes weekly credits and 1 live deployment.
- Purchased credits are separate from weekly credits.
- For detailed usage history, open Credit Usage.
FAQ
Common questions for this workflow, based on the current SurtitleLive system.
Can I downgrade from Pro back to Lite directly?+
No. The current membership flow does not support a direct Pro-to-Lite downgrade; you can cancel and return to Free.
Do purchased credits expire?+
No. Purchased credits stay on the account and are used after the weekly included credits are exhausted.
Billing Workflow
Continue In This Workflow
Membership, credits, refund requests, codes, and organization or team-management actions tied to account administration.
0.13 Viewing Credit Usage
Track AI credit consumption, weekly resets, and what happens when you run low.
0.18 How to Request a Refund in SurtitleLive
Request a refund from the Membership page and understand the current refund eligibility and review flow.
0.7 Redeeming an Invitation Code
Redeem a trial or promo code from the Membership page if your account is eligible.