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0Account & Setup

0.7 Redeeming an Invitation Code

Redeem a trial or promo code from the Membership page if your account is eligible.

Quick Guide

Where: Membership & Billing

Button: Redeem Invitation Code

Who: Eligible owner accounts only

Open the code dialog

  1. Open Membership & Billing.
  2. Look in the right-side action cards for Invitation Code.
  3. Click Redeem Invitation Code.
  4. Enter the code and submit it.

Screenshot Placeholder

Membership page right sidebar with the Invitation Code card

Image needed
Figure 0.7.1: The Invitation Code card on the Membership page.

If the code does not work

  • Check the code characters first.
  • If the page says the code was already used or expired, you need a new code.
  • If the button is missing, your account or current tier may not be eligible.

FAQ

Common questions for this workflow, based on the current SurtitleLive system.

Why won't my invitation code work on a paid account?+

Invitation codes are meant for eligible Free-tier accounts and cannot be stacked onto an active paid subscription.

Can one account redeem multiple codes?+

Normally an account cannot keep redeeming codes continuously. However, an admin can reopen Invitation Code Redemption for that tenant owner, which explicitly authorizes another redemption window once the account is back on the Free tier and has no active paid subscription.

Billing Workflow

Continue In This Workflow

Membership, credits, refund requests, codes, and organization or team-management actions tied to account administration.

Next in Billing: 0.9 Inviting Team MembersBrowse more billing docs

0.9 Inviting Team Members

Invite collaborators, assign roles, and understand team limits on Pro.

0.10 Managing Team Members

Change roles, disable access, or remove members from your organization.

0.11 Managing Organization Identity

Update your organization name, review the locked organization ID, and understand owner and plan restrictions.