5.4 How Audiences Join with a Viewer Link or QR Code
Share the viewer link or QR code and understand how audience members join the live surtitles flow.
Use for: Audience phones that join through a browser.
Important boundary: This is separate from Projection Mode and still needs normal cloud connectivity.
Share the audience link
Use the audience link from Deployment Cockpit.
- Open
Audience & Operator linksin Deployment Cockpit. - Use
Viewer (audience)in that card. - Copy the link, open it, or use the QR code for front-of-house materials.
Screenshot Placeholder
Deployment Cockpit audience link section with viewer link, copy, open, and QR code
Image neededWhat the audience sees
- The viewer opens in a normal mobile browser.
- The audience chooses an enabled language.
- The audience accepts the
Viewer Agreement. - The audience presses
Startto enter the live viewer.
Screenshot Placeholder
Audience viewer entry flow with language choice, agreement step, and Start button
Image neededFront-of-house tips
- Put the QR code where audience members can scan it before the show starts.
- Tell the audience the link opens in a browser. No app install is required.
- Tell users to keep the phone on silent and lower the screen brightness.
- If a viewer disconnects, refreshing the browser is the first check.
- If the venue internet fails, phones will not keep receiving subtitles just because projection is still running.
Projection is separate
Do not treat the audience phone view as the main projector surface.
- Audience phones use the browser viewer and stay cloud-delivered.
- Room-visible output should use Projection Mode.
FAQ
Common questions for this workflow, based on the current SurtitleLive system.
How do audience members join the show on their phones?+
Open the Viewer Link or scan the QR code, choose a language, accept the Viewer Agreement, and press Start.
What do viewers see first when they open the link?+
They see the viewer entry screen, choose a language, accept the Viewer Agreement, and press Start.
If projection is still working, will phones still work too?+
Not necessarily. Audience phones still depend on normal cloud delivery. Projection continuity does not mean mobile viewers will keep receiving subtitles when venue internet fails.
Viewer Workflow
Continue In This Workflow
Audience entry, QR-code access, viewer agreement, and audience-facing terminology for live shows.